Welcome to the FlexPro Meals Help Center!

Need a break from your subscription? We&#x2019;ve got you covered!If you&#x2019;re on a ProPlan subscription and have completed your 4-order commitment, you&#x2019;re free to pause or adjust your subscription anytime.Please let us know the reason for pausing so we can make sure you&#x2019;re on the best plan for your needs.To pause your subscription, simply call us at 816-542-4212, option 3, during business hours, Monday&#x2013;Friday, 9 AM &#x2013; 5 PM CST.

Wanting to take a break from your subscription?
If you are on a ProPlan subscription and you have fulfilled your 4 order commitment, we will be able to adjust anything in your subscription you see fit!
Be sure to let us know why you want to pause your subscription so we can ensure you are on the right program!&nbsp;
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Give us a call at 816-888-FLEX, option 3 during our business hours 9-5CST M-F!
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It's important that we stay on your schedule, so please know that if you do have an order that was processed prior to cancellation, that this order is due to you and will be delivered.

How do I pause my subscription?

Account Management

My meal shipment was delayed. Are the meals still safe to eat?

What if my order was delivered to the wrong address?

How do I find my tracking number?

My meals weren’t frozen when they arrived. Are they still safe to eat?

How do my meals arrive?

What If I received incorrect meals in my order?

Where do we ship?

What if I received a damaged meal in my order?

I am missing something in my order.. what do I do?

When will my meals arrive?

What do I do if my delivery information is incorrect?

Are the ice packs reusable?

Can I return my meals?

Where is FlexPro Meals located?

How long do I have to enjoy my meal after it arrives?

Orders and Shipping

When will I be billed?

How do I apply a promo code to my first order?

Billing and Payments

What is the ProPlan?

Resetting your password

I don’t want a subscription.

How long can I keep my meals in the freezer?

Do you offer vegetarian and vegan options?

Do I need to cook anything with FlexPro Meals?

Do you accommodate food allergies?

Can I just order treats?

How do I find the nutrition information?

Do You Have a Rotating Menu?

Can the containers be recycled?

Are your containers BPA-free?

Our Story

Why are my meals frozen?

Can I recycle my packaging?

Product Inquiries

Need Assistance? Contact Our Team

Contact Us

How do I pause my subscription?Updated a month ago