Welcome to the FlexPro Meals Help Center!

Missing meals? Or worse &#x2014; missing treats? We&#x2019;re really sorry about that!While we have strict quality controls to prevent mistakes, sometimes things happen. Rest assured, we&#x2019;ve got you covered.Our Care Team follows up after every order to make sure everything arrived just right. If something is missing or not as expected, simply reach out and we&#x2019;ll make it right.Text 816-542-4212 or email <a data-start="525" data-end="547" rel="noopener">admin@flexpromeals.com</a>, Monday&#x2013;Friday, 9 AM &#x2013; 5 PM CST &#x2014; we&#x2019;re here to help!

Are you missing meals?&nbsp; Or worse.. treats!?
We are so sorry!&nbsp; We have quite a few practices and procedures in place to prevent this from happening, but if this did happen, just know we got you covered!&nbsp;
Our care team reaches out after each order to ensure everything arrived perfect for you!&nbsp; In the event it didn't, just let us know and we will make it right!&nbsp; Text 816-888-FLEX or email us at admin@flexpromeals.com 9-5CST M-F!&nbsp;

I am missing something in my order.. what do I do?

Orders and Shipping

My meal shipment was delayed. Are the meals still safe to eat?

What if my order was delivered to the wrong address?

How do I find my tracking number?

My meals weren’t frozen when they arrived. Are they still safe to eat?

How do my meals arrive?

What If I received incorrect meals in my order?

Where do we ship?

What if I received a damaged meal in my order?

When will my meals arrive?

What do I do if my delivery information is incorrect?

Are the ice packs reusable?

Can I return my meals?

Where is FlexPro Meals located?

How long do I have to enjoy my meal after it arrives?

When will I be billed?

How do I apply a promo code to my first order?

Billing and Payments

What is the ProPlan?

Resetting your password

How do I pause my subscription?

I don’t want a subscription.

Account Management

How long can I keep my meals in the freezer?

Do you offer vegetarian and vegan options?

Do I need to cook anything with FlexPro Meals?

Do you accommodate food allergies?

Can I just order treats?

How do I find the nutrition information?

Do You Have a Rotating Menu?

Can the containers be recycled?

Are your containers BPA-free?

Our Story

Why are my meals frozen?

Can I recycle my packaging?

Product Inquiries

Need Assistance? Contact Our Team

Contact Us

I am missing something in my order.. what do I do?Updated a month ago