Questions about your order or it's transit? Answers-here!
When you opened your FlexPro Meals package, were your gel pack still cool to the touch? If so, the meals are just fine! They are packaged in our super insulated bags as if the order was going to be delivered a day later than expected, just in case...
Do you have an order that was delivered to an address that is NOT on your label? Please let your carrier know about this issue asap! You will have notifications from them in your email. Then, please reach out to our awesome customer service team!...
Once your order hits the UPS/FedEx hub, you will receive an email that allows you to 'opt in' for tracking information. The tracking number can also been found inside your dashboard under the 'Subscriptions' tab. If you have additional questions,...
When you opened your FlexPro Meals package, were the gel packs still cold and were the meals inside cool to the touch? If so, the meals are great! They are packaged in our super insulated bags as if they will be in transit for 1-2 additional days....
Excellent question. All meals are shipped Flash Frozen to ensure they stay fresh in transit! We then deliver your delicious meals in our custom made "Fridge in a Box" insulated packages. Please note: Your meals will arrive cool to the touch and...
We are so sorry to hear that! We have processes and procedures in place to prevent this but mistakes can happen. If you find that you got the wrong meals in your order, just let us know! Text 816-888-FLEX or email us at [email protected]...
We currently ship our meals from FedEx and UPS throughout the continental United States, Alaska and Hawaii included. We are, however, unable to ship to PO Boxes. Shipping is a flat rate of $9.99 to most states, while Alaska and Hawaii deliveries...
We're very sorry to hear that! We do make every effort to get orders to you in great condition but occasionally, during shipping, things can occur. If when you receive your order you notice one of your meals has suffered some damage or you have...
Are you missing meals? Or worse.. treats!? We are so sorry! We have quite a few practices and procedures in place to prevent this from happening, but if this did happen, just know we got you covered! Our care team reaches out after each order to...
We know you want to try your meals right away! Your first order is shipped express so you can enjoy them asap. Your following orders will process on Wednesday for delivery Wednesday-Friday the following week. Please check your dashboard for your...
Take your time to verify your information before checking out so you don't have any service interruptions. We want to get you your meals as soon as we can! In most cases, after an order is placed, it is a final order that cannot be adjusted, as we...
Yes, the ice packs are reusable. They can be refrozen after each use. This makes them a cost-effective and environmentally friendly option for keeping items cool.
Our meals are pre-portioned and delivered flash-frozen, ready to heat and eat only! We do not accept returns of any food or perishable items.
FlexPro Meals is proudly based in Kansas City, Kansas. Our kitchen and headquarters operate here to prepare and ship your meals fresh and fast. If you have any other questions or need assistance, feel free to reach out!Text 816-542-4212 or email admi
The 'best by' date indicates the date your meal will taste the freshest! The meal is good in your freezer up to 6 months, which means your meals was created exactly 6 months before that date!