Welcome to the FlexPro Meals Help Center!

If the gel packs were still cool to the touch when you opened your FlexPro Meals box, your meals are safe to eat!We pack all orders in high-performance insulated bags designed to keep meals cold &#x2014; even if delivery is delayed by a day &#x2014; so you&#x2019;re covered in situations like this.If your meals arrived warm, there&#x2019;s visible damage, or you have any concerns, please contact our Service Team with photos so we can assist you.Text 816-542-4212 or email <a data-start="598" data-end="620" rel="noopener">admin@flexpromeals.com</a> &#x2014; we&apos;re here to help Monday through Friday, 9 AM &#x2013; 5 PM CST.

When you opened your FlexPro Meals package, were your gel pack still cool to the touch?&nbsp;
If so, the meals are just fine!
They are packaged in our super insulated bags as if the order was going to be delivered a day later than expected, just in case things like this happen.
If your meals arrive warm, there is visible food or you have some questions, please reach out to our Service Team with pictures!
&nbsp;Text 816-888-FLEX or email us at admin@flexpromeals.com 9-5CST M-F!

My meal shipment was delayed. Are the meals still ok to eat?

Orders and Shipping

My meal shipment was delayed. Are the meals still safe to eat?

What if my order was delivered to the wrong address?

How do I find my tracking number?

My meals weren’t frozen when they arrived. Are they still safe to eat?

How do my meals arrive?

What If I received incorrect meals in my order?

Where do we ship?

What if I received a damaged meal in my order?

I am missing something in my order.. what do I do?

When will my meals arrive?

What do I do if my delivery information is incorrect?

Are the ice packs reusable?

Can I return my meals?

Where is FlexPro Meals located?

How long do I have to enjoy my meal after it arrives?

When will I be billed?

How do I apply a promo code to my first order?

Billing and Payments

What is the ProPlan?

Resetting your password

How do I pause my subscription?

I don’t want a subscription.

Account Management

How long can I keep my meals in the freezer?

Do you offer vegetarian and vegan options?

Do I need to cook anything with FlexPro Meals?

Do you accommodate food allergies?

Can I just order treats?

How do I find the nutrition information?

Do You Have a Rotating Menu?

Can the containers be recycled?

Are your containers BPA-free?

Our Story

Why are my meals frozen?

Can I recycle my packaging?

Product Inquiries

Need Assistance? Contact Our Team

Contact Us

My meal shipment was delayed. Are the meals still safe to eat?Updated a month ago