Welcome to the FlexPro Meals Help Center!

If the gel packs were still cold and the meals felt cool to the touch when you opened your FlexPro Meals box, your meals are perfectly safe to enjoy!We pack all orders in high-performance insulated bags designed to stay cold for 1&#x2013;2 extra days, just in case of unexpected delays. Occasionally, carriers like FedEx or UPS may experience weather-related or other emergency delays &#x2014; but we&#x2019;ll always do our best to keep you informed if there&#x2019;s a widespread issue.Still have questions? We&#x2019;re happy to help! Text 816-542-4212 or email <a data-start="699" data-end="721" rel="noopener">admin@flexpromeals.com</a> &#x2014; we&apos;re available Monday through Friday, 9 AM &#x2013; 5 PM CST.

When you opened your FlexPro Meals package, were the gel packs still cold and were the meals inside cool to the touch? &nbsp;
If so, the meals are great!&nbsp; They are packaged in our super insulated bags as if they will be in transit for 1-2 additional days.&nbsp; Very rarely, FedEx or UPS may have slight delays related to emergency conditions like weather and such.&nbsp; We will do our very best to communicate any mass issues!
If you’d like additional help, just let us know!&nbsp; Text 816-888-FLEX or email us at admin@flexpromeals.com 9-5CST M-F!

When my meals arrived, they weren't frozen. Are they still good to eat?

Orders and Shipping

My meal shipment was delayed. Are the meals still safe to eat?

What if my order was delivered to the wrong address?

How do I find my tracking number?

My meals weren’t frozen when they arrived. Are they still safe to eat?

How do my meals arrive?

What If I received incorrect meals in my order?

Where do we ship?

What if I received a damaged meal in my order?

I am missing something in my order.. what do I do?

When will my meals arrive?

What do I do if my delivery information is incorrect?

Are the ice packs reusable?

Can I return my meals?

Where is FlexPro Meals located?

How long do I have to enjoy my meal after it arrives?

When will I be billed?

How do I apply a promo code to my first order?

Billing and Payments

What is the ProPlan?

Resetting your password

How do I pause my subscription?

I don’t want a subscription.

Account Management

How long can I keep my meals in the freezer?

Do you offer vegetarian and vegan options?

Do I need to cook anything with FlexPro Meals?

Do you accommodate food allergies?

Can I just order treats?

How do I find the nutrition information?

Do You Have a Rotating Menu?

Can the containers be recycled?

Are your containers BPA-free?

Our Story

Why are my meals frozen?

Can I recycle my packaging?

Product Inquiries

Need Assistance? Contact Our Team

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My meals weren’t frozen when they arrived. Are they still safe to eat?Updated a month ago