Welcome to the FlexPro Meals Help Center!

Please double-check your delivery details before completing checkout to help us avoid any delays &#x2014; we want to get your meals to you as quickly as possible!Once an order is placed, it&#x2019;s usually final since we begin preparing it right away. While we don&#x2019;t accept returns, we&#x2019;re committed to finding a solution if there&#x2019;s an issue.If you notice a problem with your delivery information, please contact us as soon as possible so we can assist you.Need help? Just reach out! Text 816-542-4212 or email <a data-start="637" data-end="659" rel="noopener">admin@flexpromeals.com</a>, Monday&#x2013;Friday, 9 AM &#x2013; 5 PM CST.&#xA0;

Take your time to verify your information before checking out so you don't have any service interruptions.&nbsp; We want to get you your meals as soon as we can!
In most cases, after an order is placed, it is a final order that cannot be adjusted, as we are preparing it for you.
We do not accept returns, but we will figure out how to remedy the situation.&nbsp; Just let us know ASAP!
If you’d like additional help, just let us know!&nbsp; Text 816-888-FLEX or email us at admin@flexpromeals.com 9-5CST M-F!
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What do I do if my delivery information is incorrect?

Orders and Shipping

My meal shipment was delayed. Are the meals still safe to eat?

What if my order was delivered to the wrong address?

How do I find my tracking number?

My meals weren’t frozen when they arrived. Are they still safe to eat?

How do my meals arrive?

What If I received incorrect meals in my order?

Where do we ship?

What if I received a damaged meal in my order?

I am missing something in my order.. what do I do?

When will my meals arrive?

Are the ice packs reusable?

Can I return my meals?

Where is FlexPro Meals located?

How long do I have to enjoy my meal after it arrives?

When will I be billed?

How do I apply a promo code to my first order?

Billing and Payments

What is the ProPlan?

Resetting your password

How do I pause my subscription?

I don’t want a subscription.

Account Management

How long can I keep my meals in the freezer?

Do you offer vegetarian and vegan options?

Do I need to cook anything with FlexPro Meals?

Do you accommodate food allergies?

Can I just order treats?

How do I find the nutrition information?

Do You Have a Rotating Menu?

Can the containers be recycled?

Are your containers BPA-free?

Our Story

Why are my meals frozen?

Can I recycle my packaging?

Product Inquiries

Need Assistance? Contact Our Team

Contact Us

What do I do if my delivery information is incorrect?Updated a month ago