Welcome to the FlexPro Meals Help Center!

We&apos;re so sorry to hear that!While we take great care in packaging your meals, occasional damage can occur during transit. If you receive a meal that appears damaged, or if you have any concerns about your order, we&#x2019;re here to help.Please send a photo of the damaged item to 816-542-4212 (text) or email us at <a data-start="445" data-end="467" rel="noopener">admin@flexpromeals.com</a>. Our Customer Service Team is available Monday&#x2013;Friday, 9 AM &#x2013; 5 PM CST, and we&apos;ll work quickly to make things right!

We're very sorry to hear that!
We do make every effort to get orders to you in great condition but occasionally, during shipping, things can occur.
If when you receive your order you notice one of your meals has suffered some damage or you have some questions, just let us know!
Text your pictures to 816-888-FLEX or email us at admin@flexpromeals.com 9-5CST M-F!

What If I received a damaged meal in my order?

Orders and Shipping

My meal shipment was delayed. Are the meals still safe to eat?

What if my order was delivered to the wrong address?

How do I find my tracking number?

My meals weren’t frozen when they arrived. Are they still safe to eat?

How do my meals arrive?

What If I received incorrect meals in my order?

Where do we ship?

What if I received a damaged meal in my order?

I am missing something in my order.. what do I do?

When will my meals arrive?

What do I do if my delivery information is incorrect?

Are the ice packs reusable?

Can I return my meals?

Where is FlexPro Meals located?

How long do I have to enjoy my meal after it arrives?

When will I be billed?

How do I apply a promo code to my first order?

Billing and Payments

What is the ProPlan?

Resetting your password

How do I pause my subscription?

I don’t want a subscription.

Account Management

How long can I keep my meals in the freezer?

Do you offer vegetarian and vegan options?

Do I need to cook anything with FlexPro Meals?

Do you accommodate food allergies?

Can I just order treats?

How do I find the nutrition information?

Do You Have a Rotating Menu?

Can the containers be recycled?

Are your containers BPA-free?

Our Story

Why are my meals frozen?

Can I recycle my packaging?

Product Inquiries

Need Assistance? Contact Our Team

Contact Us

What if I received a damaged meal in my order?Updated a month ago