Welcome to the FlexPro Meals Help Center!

If your order was delivered to an address not listed on your shipping label, please contact the carrier immediately to report the issue &#x2014; you should have tracking updates and contact details in your email notifications.Next, reach out to our Customer Service Team. We&#x2019;ll investigate the situation and work with you to find a solution that leaves you satisfied.We&#x2019;re here to help! Text us at 816-542-4212 or email <a data-start="566" data-end="588" rel="noopener">admin@flexpromeals.com</a>, Monday&#x2013;Friday, 9 AM &#x2013; 5 PM CST.

Do you have an order that was delivered to an address that is NOT on your label?&nbsp; Please let your carrier know about this issue asap!&nbsp; You will have notifications from them in your email.
Then, please reach out to our awesome customer service team!&nbsp; We will get to the bottom of the situation for you and figure out a solution we are sure you will be happy with!
If you have additional questions, just let us know!&nbsp; Text 816-888-FLEX or email us at admin@flexpromeals.com 9-5CST M-F!

What happens if my order is delivered to the wrong address?

Orders and Shipping

My meal shipment was delayed. Are the meals still safe to eat?

What if my order was delivered to the wrong address?

How do I find my tracking number?

My meals weren’t frozen when they arrived. Are they still safe to eat?

How do my meals arrive?

What If I received incorrect meals in my order?

Where do we ship?

What if I received a damaged meal in my order?

I am missing something in my order.. what do I do?

When will my meals arrive?

What do I do if my delivery information is incorrect?

Are the ice packs reusable?

Can I return my meals?

Where is FlexPro Meals located?

How long do I have to enjoy my meal after it arrives?

When will I be billed?

How do I apply a promo code to my first order?

Billing and Payments

What is the ProPlan?

Resetting your password

How do I pause my subscription?

I don’t want a subscription.

Account Management

How long can I keep my meals in the freezer?

Do you offer vegetarian and vegan options?

Do I need to cook anything with FlexPro Meals?

Do you accommodate food allergies?

Can I just order treats?

How do I find the nutrition information?

Do You Have a Rotating Menu?

Can the containers be recycled?

Are your containers BPA-free?

Our Story

Why are my meals frozen?

Can I recycle my packaging?

Product Inquiries

Need Assistance? Contact Our Team

Contact Us

What if my order was delivered to the wrong address?Updated a month ago